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Thread: Sims 2 Official Website (BBS) FAQ About SecuROM

  1. Top | #1

    Sims 2 Official Website (BBS) FAQ About SecuROM

    OK. This is the official SecuROM FAQ quoted directly from sims2.com. Please note they have made no update since Bon Voyage, and that the things in it are wildly inaccurate. Link to see for yourself is HERE


    "Shortly after the launch of Bon Voyage it was brought to our attention that a Sims 2 player was having difficulty with his PC, perhaps due to a conflict with the SecuROM copy protection system that is utilized on EA PC games. Since then, there has been an outpouring of emotion, passion, and confusion on this topic. It has been a difficult time for all of us: both The Sims 2 team and our players.

    Our Sims 2 community is the most passionate in the game industry. There is no doubt about this. It is what makes us such a unique and thriving community. We appreciate you greatly and want you to have all the information about SecuROM that we can provide.

    In recent collaboration with Sony DADC, the makers of SecuROM, we have created a Frequently Asked Questions sheet, posted below to address the questions that have been posed here on the BBS.

    Over the past year, EA diligently evaluated SecuROM against many other copy protection programs, and as a result of that evaluation chose to use SecuROM in its entire line of PC products. Need For Speed, Medal of Honor, Command & Conquer, The Sims...all of these key EA franchises utilize SecuROM. SecuROM is also utilized by nearly every major game publisher in the industry.

    Both EA and Sony DADC support teams are standing by ready to assist any player who believes he is having issues with his PC caused by SecuROM. We strongly encourage you to get in touch with us. Instructions for how to contact Customer Support at both EA and Sony DADC are posted at the end of this thread.

    Thank you for supporting The Sims.

    SecuROM Frequently Asked Questions (FAQ)

    1) What is SecuROM?
    A: SecuROM is a copy control system implemented by software publishers to protect their intellectual property. You can find general information about SecuROM at http://www.securom.com

    2) Is SecuROM actually loaded onto my computer?
    A: Yes. SecuROM files are installed to the hard drive so that the copy protection system can perform its function properly. These files can be removed by an end-user, if desired (See FAQ No. 19 below).

    3) How does SecuROM interact with the Internet?
    A: Not at all, if you install a game using a CD or DVD. In that case SecuROM comes with the game on the disc. If you download a SecuROM-protected game from the Internet, then you have to use your Internet connection to request a license for the desired application. The communication is a simple request and response to a server used for this purpose. No personal information is collected or stored during this or any SecuROM process.

    4) Is it spying on me?
    A: No. SecuROM does not collect any personal information.

    5) What is a registry key and what is the SecuROM entry in the registry?
    A: The Windows registry is a directory that stores settings and options for the operating system for Microsoft Windows. It contains information and settings for all the hardware, operating system software, most non-operating system software, users, your preferences, etc. As part of the SecuROM Product Activation system, certain license information is stored within a registry key labeled
    `!CAUTION! NEVER DELETE OR CHANGE ANY KEY".
    The purpose of this registry key value is to enable SecuROM to perform its copy protection function properly (license data is stored beneath this key) and to prevent users from inadvertently deleting keys and or values stored beneath this key. Other than the license data, nothing including code, EXE, DLL, or drivers - is stored in the registry key.

    (cont'd below)

  2. Top | #2

    Re: Sims 2 Official Website (BBS) FAQ About SecuROM

    6) What is a rootkit and does SecuROM have one?
    A: SecuROM DOES NOT USE any root kit technology. A "rootkit" can be described as software or a set of software tools intended to conceal running processes, files or system data from the operating system and which may open ports to allow remote access to the system. A "rootkit" makes it possible for viruses or other malicious programs ("malware") to hide on a user's PC. In this way, a virus or other malware may remain undetected, even if updated anti-virus software is installed.

    For additional reference, you can refer to this article posted by a publisher of a popular anti-virus program: http://www.symantec.com/enterprise/s...r_shot_do.html

    7) Why might a rootkit detector flag SecuROM as containing a rootkit?
    A: One or two rootkit detection programs may flag SecuROM as containing a rootkit due to its use of registry keys, but this has been widely recognized as a false positive. As described in FAQ No. 5 above, the registry keys are not rootkits. In fact, there are other commercially available software programs that employ a similar use of registry keys as SecuROM that would also be flagged by such programs. The overwhelming majority of rootkit detectors and anti-virus programs DO NOT detect SecuROM as such.

    8) Is SecuROM harming my computer?
    A: No. SecuROM does not damage a computer in any way.

    9) Can the installation of SecuROM disable my burning or emulation programs?
    A: No. SecuROM does not automatically disable any burning or emulation programs. Since some emulation programs can be used to circumvent SecuROM, you may be requested to manually disable such emulation programs before a title protected with SecuROM can be successfully launched.

    10) Does SecuROM damage my CD/DVD/Blu-ray drive or burner?
    A: No. SecuROM does not damage any optical drives.

    11) Does SecuROM disable my printer or scanner?
    A: No. SecuROM does not disable any printer or scanners and does not change any settings.

    12) Does SecuROM cause my digital camera or camcorder to no longer be recognized?
    A: No. SecuROM does not change the recognition of a camera or camcorder by an end-user???s PC.

    13) Does SecuROM change settings in my anti-virus program?
    A: No. SecuROM does not change the settings to any anti-virus program (or any software for that matter).

    14) Does SecuROM change settings in my firewall?
    A: No. SecuROM does not change the settings to any firewall program(s) (or any software for that matter).

    15) My PC is not working like it did before installing a game with SecuROM protection. Is this because of SecuROM?
    A: As with all software programs you load onto your PC, there is a chance for driver conflicts or other problems depending on the specific configuration of your computer. There is an easy way to determine whether a conflict with SecuROM has caused one of these problems to occur. By creating an Analysis File using SecuROM???s PC analysis utility, and sending that files to SecuROM Customer Support, we can help you diagnose your problem. Instructions for creating an Analysis File follow at the bottom of this FAQ.

    (cont'd...)

  3. Top | #3

    Re: Sims 2 Official Website (BBS) FAQ About SecuROM

    16) Why isn't SecuROM disclosed in EA's End User License Agreement (EULA)?
    A: SecuROM copy protection is an integral part of The Sims 2 Bon Voyage application.
    SecuROM is not a separate installation on your computer. Copy protection has been part of every EA game title (including Maxis titles) for the past ten years, or more.
    If you bought The Sims 2 Bon Voyage on disc, you weren't presented with an End User License Agreement ("EULA"). Like all of our packaged goods products, warranty information and our copyright notice is included in the manual.
    If you bought The Sims 2 Bon Voyage online using EA Link or EA Download Manager, you did accept an EA EULA for the product and the EA Link/Download manager tool. The EA Link and EA Download Manager EULA states that you need to maintain an Internet connection and keep the EA Link/Download Manager installed so that your product license can be validated periodically.
    We don't disclose specifically which copy protection or digital rights management system we use --in this case, SecuROM -- because EA typically uses one license agreement for all of its downloadable games, and different EA downloadable games may use different copy protection and digital rights management.

    17) What is XCP and how is that different from SecuROM?
    A: The Sims 2 Bon Voyage does not use XCP technology. XCP was software that Sony BMG Music Entertainment formerly applied to some music CDs. XCP is not part of SecuROM. EA licenses SecuROM from Sony DADC, a company that provides copy protection solutions to game publishers (among other things). You can read about Sony DADC at www.sonydadc.com SecuROM was developed separately from XCP and is not related in any way to XCP.

    18) Isn't Sony DADC being sued over SecuROM?
    A: No.

    19) How do I remove SecuROM from my machine?
    A: To remove all SecuROM files, download and run the SecuROM uninstall utility for your specific game at http://thesims2.ea.com/help/detail.php?help_id=341

    This tool is available for all Sims 2 games that utilize SecuROM copy protection: Bon Voyage, Deluxe, Teen Style Stuff, and H&M Stuff, and also The Sims Pet Stories. If you have more than one of the Sims 2 games installed, you must run each utility once before the files will be deleted. Once you've run the tool(s), re-boot your PC and the removal will be complete.

    Please note that if you choose to re-install and play any of these The Sims 2 games after running the tool(s), the files that had been previously deleted by the tool(s) will be re-installed on your PC. These Sims 2 games will not launch without these files installed on your PC.

    Also note that this is only for customers who have purchased a CD or DVD to play the game. Customers who bought the game from the EA Downloader will run a different tool that is still being worked on.

    20) Where can I go if I have more questions regarding SecuROM?
    A: The SecuROM support pages have additional information, if desired:
    http://www.securom.com/support_faq.asp

    (cont'd...)

  4. Top | #4

    Re: Sims 2 Official Website (BBS) FAQ About SecuROM

    Instructions for creating a SecuROM Analysis File:

    1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.

    2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).

    3) With your mouse, right-click on the application's desktop shortcut, or the actual application's executable file in the installation folder, and a menu will appear.

    4) Choose 'Launch Analysis' from the menu. (If you do not see the 'Launch Analysis' on the menu see further instructions below)

    5) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.

    6) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it on your hard drive (usually C:). When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process. To locate it go to 'My Computer' and open your hard drive (usually C:).
    Note: Vista users see further instructions below.

    7) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com


    Vista Users:

    Follow the steps outlined above through step 6. Using Vista the file will be stored in the following path: 'C:\Users\?YOUR USER?\AppData\Local\Temp\AnalysisLog.sr0'. If by chance this folder is hidden, you may have to display hidden folders. To do so, please follow these steps:

    1. Go to 'Start' and left-click on 'Control Panel'.

    2. Left-click on 'Appearance and Personalization'. Then select 'Folder Options'.

    3. Now select the 'View' tab, then select 'Show hidden files and folders'. You should now have access to the folder.

    If you do not see the 'Launch Analysis' option available in the menu after you re-start your computer, you can generate it using the command line. Please follow these steps:

    1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.

    2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).

    3) With your mouse, right-click on the application's desktop shortcut and a menu will appear.

    4) Choose 'Properties', then highlight and copy everything in the 'Target' window.

    5) Click 'Start' from your toolbar, then click 'Run'. Next type 'cmd' in the text box and press 'Enter'. A 'DOS' window will appear.

    6) Type 'cd\' (without quotes) and press 'Enter' to get to the root of your hard drive (you may have to type 'cd ..' several times to get to C:\).

    7) With your mouse, right-click in the 'DOS' window and choose 'Paste'.

    8) Press the Spacebar on your keyboard once and add the text '/secuexp'. Then press 'Enter'.

    9) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.

    10) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place on of your hard drive (usually C:). When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process. To locate it go to 'My Computer' and open your hard drive (usually C:).

    Note: Vista users see notes above.

    11) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com

    For assistance with creating an analysis file, or for any other SecuROM related technical question, you can contact EA Customer Support via the internet at http://support.ea.com or via e-mail at BVresearch@ea.com. You can also e-mail Sony DADC at support@securom.com.
    Sometimes I'm just not around. :P

  5. Top | #5
    Writin_Reg
    Guest Writin_Reg's Avatar

    Re: Sims 2 Official Website (BBS) FAQ About SecuROM

    Courtlney - I think EA is covering their "Azzes" as Maxoid Violet is the head tech for the Sims Division and back when we first got anywhere with getting any Maxoids to notice us having problems - we were told Maxoid Violet would "help" us with whatever problems we had. To apparently show she was the one in the know, she posted a long, drawn out Securom info blog and what we could to help them help us. I checked her blogs and the original is still there - as well as she said she would keep us informed - which meant about as much as promising a dehyrated person a bucket of water and then don't bring the water - just sat a bucket full of holes holding the water.

    Well I guess they must have been told to do something because she posted a newer blog - about a month or so ago saying almost the same exact thing as follows:First the old one---------

    Friday, 05 October 2007
    Copy Protection and SecuRom! *Part 1*
    ---------------------

    I know there has been a lot of confusion about copy protection and SecuRom. In particular, there are a lot of questions about what, exactly, can trigger a SecuRom error. I know you've probably seen MaxoidVanquish's posts about SecuRom (I've added a link to it below...beware it's hugeness!) but I wanted to address the specific programs that you may have that can cause a conflict.

    http://bbs.thesims2.ea.com/community...em.127,item.23

    The copy protection, SecuRom, on the disk knows that there are certain people out there who make copies of the game to distribute illegally, so the copy protection looks for programs that might be used for that end whenever you try to install or start the game.

    That isn't to say that all burning software is bad, only that some burning software has a setting or function that triggers this alert. Sometimes you can make a quick adjustment to turn off that feature (even if it's only temporarily) to prevent the alert from stopping your game. Be warned that some computers come with a version of this software already installed, so double-check in case you have it!

    Here is a list of programs that include CD Emulation Software which may cause an alert:

    --Fantom CD Emulator
    --Alcohol 120%
    --Nero Image Drive
    --Phantom CD
    --Clone CD
    --Ark Virtual Drive
    --Veritas DLA
    --Daemon Tools

    Check the program documentation or talk to the program manufacturer for information on how to disable 'emulator' functions as this is what the copy protection looks for.

    Sometimes doing something as simple as turning off background processes can help prevent conflicts. For more information on how to do that, check out the link below:

    http://easims.custhelp.com/cgi-bin/e...ted=1124383132

    We also have suggested steps to help with some programs. So if you have Alcohol 120%, Clone CD, or Daemon Tools you can click on the link below for help on how to disable emulator functions:

    http://easims.custhelp.com/cgi-bin/e...iew=1#cddvdemu

    If you have already disabled emulation software or don't have any and you are still recieving SecuRom errors, you can send our Support team a SecuRom analysis file. We can rule the file through a SecuRom tool that tells us where the error is coming from so we can help you get it setup. That way you can play the game without worrying. :)

    For information and steps about how to send an analysis file, check out part two of the Copy Protection Blog below!

    ~Violet


    - - -

    Thursday, 04 October 2007
    Copy Protection and SecuRom! *Part 2*
    ---------------------

    We want to make sure you are able to play the game and use your computer without conflict. That being said, if you are having issues with SecuRom we want to help! Our Support team has special SecuRom tools that they can use to determine what exactly is not working with SecuRom.

    To do this, you first need to create a SecuRom analysis file. This file contains information about what SecuRom is doing and where it is running into trouble on your system.
    ---------------------

    How to generate an Analysis file (please note that these steps assume you installed to the default directory):

    1. Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).

    2. Open the TSBin folder located in Open the TSBin folder located in C:\Program Files\EA Games\ <latest installed expansion pack>.

    3. Right-click on the .exe file and a menu will appear.

    4. Choose Launch Analysis from the menu.

    5. A disclaimer window may appear on your screen. To proceed click Yes. Another window may appear stating that an analysis log will be generated, if so click OK. If any error messages appear, click Cancel to continue.

    6. It may take a moment to generate the file. Click OK to complete the process.

    7. Exit the analysis launch window.

    Please note: If you've uninstalled the game, you won't be able to create this analysis file.
    ---------------------

    Once you have the analysis file, you'll need to create a support ticket to get it to us! SecuROM issues go directly to our top-level Support group for investigation so be sure to choose the options listed below.

    How to create a Support ticket:

    1. Go to The Sims Support page at http://easims.custhelp.com.

    2. Click on 'Contact Us' at the top right of the page.

    3. Login with the account you use for The Sims 2 site.

    4. For the 'Platform & Game' drop-down choose 'PC', then 'The Sims 2', and then the pack you are having trouble with.

    5. For the 'Category' drop-down choose 'Technical Support', and then 'Error Message Issue'.

    6. In the Question field, state that you are having a SecuRom issue and describe the issue with as much detail as you can. If you would prefer a phone call back rather than an email be sure to specify that in the Question field; you should also specify your phone number and preferred call back times in that case.

    7. Then, scroll down until you see the 'Attach Files' section.

    8. Click on 'Browse...' and look for a file called 'AnalysisLog.sr0' under 'My Computer', and then your hard drive (usually C:).

    --If you have Windows Vista the file will be in the following special location instead: C:\Users\[YOUR USER]\AppData\Local\Temp\AnalysisLog.sr0

    9. When everything is filled out and attached to your Support ticket, click the 'Continue...' button at the very bottom.

    10. You will get a page explaining how to check for responses and how to make sure that our emails aren't blocked by your mail filters. Read it carefully and then close the window when you are done.

    Once you've followed these steps, your ticket will get escalated directly to our top-level Support group. They will be able to run your Analysis file through our tools to find the exact conflict, and then respond back to you to help you get everything up and running. Most responses are through email and will get to in less than 24 hours. If you asked for a phone call back and had requested a specific call time, it can take a bit longer to get a response as they try to ensure that they are contacting you according to your preferences.

    And remember, the more Analysis files we get, the better! They will help us pinpoint the issues that may need a fix and for simpler issues they allow us to give you specific information on how to get back in the game. Thank you for helping us resolve these issues!

    ~
    =============================================
    I found no stickied reference to her posting this one though and found it quite by accident when I decided to see if she'd been blogging anything with this latest go round. Maybe I just missed the sticky, but as you can see a different date - the same-o, same-o.

    Okay the following is the new one:


    MaxoidViolet

    Home > Sim Page Home > Sim Page > Blog
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    Wednesday, 04 June 2008
    SecuRom Issues and Help *Part 1*
    ---------------------

    I have posted SecuRom information before, but quite a few of you have been asking questions about FreeTime and the FreeTime update lately so we wanted to make sure the freshest and shiniest version of the help information was available.

    SecuRom is a form of copy protection in the disk and game that knows that there are certain people out there who make copies of the game to distribute illegally, so it looks for programs that might be used for that end whenever you try to install (or update!) or start the game.

    That isn't to say that all burning software is bad, only that some burning software has a setting or function that triggers this alert. Sometimes you can make a quick adjustment to turn off that feature (even if it's only temporarily) to prevent the alert from stopping your game. Be warned that some computers come with a version of this software already installed, so double-check in case you have it!

    Here is a list of programs that include CD Emulation Software which may cause an alert:

    --Fantom CD Emulator
    --Alcohol 120%
    --Nero Image Drive
    --Phantom CD
    --Clone CD
    --Ark Virtual Drive
    --Veritas DLA
    --Daemon Tools

    Check the program documentation or talk to the program manufacturer for information on how to disable 'emulator' functions as this is what the copy protection looks for.

    Sometimes doing something as simple as turning off background processes can help prevent conflicts. For more information on how to do that, check out the link below:

    http://easims.custhelp.com/cgi-bin/e...ted=1124383132

    We also have suggested steps to help with some programs. So if you have Alcohol 120%, Clone CD, or Daemon Tools you can click on the link below for help on how to disable emulator functions:

    http://easims.custhelp.com/cgi-bin/e...iew=1#cddvdemu

    It's also a good idea to update your CD/DVD drive firmware/drivers since that can help it read through the latest copy protection versions. Check your PC or drive manufacturer's site for updates!

    If you have already tried all of these steps, you can send our Support team a SecuRom analysis file. We can rule the file through a SecuRom tool that tells us where the error is coming from so we can help you get it setup. That way you can play the game without worrying. :)

    For information and steps about how to send an analysis file, check out part two of this Blog, below!

    ~Violet


    - - -

    Tuesday, 03 June 2008
    SecuRom Issues and Help *Part 2*
    ---------------------

    We want to make sure you are able to play the game and use your computer without conflict. That being said, if you are having issues with SecuRom we want to help! Our Support team has special SecuRom tools that they can use to determine what exactly is not working with SecuRom.

    To perform the check, you first need to create a SecuRom analysis file. This file contains information about what SecuRom is doing and where it is running into trouble on your system.
    ---------------------

    How to generate an Analysis file (please note that these steps assume you installed to the default directory):

    1. Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).

    2. Open the TSBin folder located in Open the TSBin folder located in C:\Program Files\EA Games\ The Sims 2 FreeTime.

    3. Right-click on the Sims2EP7.exe file and a menu will appear.

    4. Choose Launch Analysis from the menu.

    5. A disclaimer window may appear on your screen. To proceed click Yes. Another window may appear stating that an analysis log will be generated, if so click OK. If any error messages appear, click Cancel to continue.

    6. It may take a moment to generate the file. Click OK to complete the process.

    7. Exit the analysis launch window.

    Please note: If you've uninstalled FreeTime, you won't be able to create this analysis file.
    ---------------------

    Once you have the analysis file, you'll need to create a support ticket to get it to us! SecuROM issues go directly to our top-level Support group for investigation so be sure to choose the options listed below.

    How to create a Support ticket:

    1. Go to The Sims Support page at http://easims.custhelp.com.

    2. Click on 'Contact Us' at the top right of the page.

    3. Login with the account you use for The Sims 2 site.

    4. For the 'Platform & Game' drop-down choose 'PC', then 'The Sims 2', and then 'FreeTime'.

    5. For the 'Category' drop-down choose 'Technical Support', and then 'Error', and 'Other'.

    6. In the Question field, state that you are having a SecuRom issue and describe the issue with as much detail as you can. If you would prefer a phone call back rather than an email be sure to specify that in the Question field; you should also specify your phone number and preferred call back times in that case.

    7. Then, scroll down until you see the 'Attach Files' section.

    8. Click on 'Browse...' and look for a file called 'AnalysisLog.sr0' under 'My Computer', and then your hard drive (usually C:).

    --If you have Windows Vista the file will be in the following special location instead: C:\Users\[YOUR USER]\AppData\Local\Temp\AnalysisLog.sr0

    9. When everything is filled out and attached to your Support ticket, click the 'Continue...' button at the very bottom.

    10. You will get a page explaining how to check for responses and how to make sure that our emails aren't blocked by your mail filters. Read it carefully and then close the window when you are done.

    Once you've followed these steps, our Support team will be able to run your Analysis file through our tools to find the exact conflict, and then respond back to you to help you get everything up and running. Most responses are through email and will get to in less than 24 hours. If you asked for a phone call back and had requested a specific call time, it can take a bit longer to get a response as they try to ensure that they are contacting you according to your preferences.

    And remember, the more Analysis files we get, the better! They will help us pinpoint any issues that may need a fix and for simpler issues they allow us to give you specific information on how to get back in the game. Thank you for helping us resolve these issues!

    ~Violet

  6. Top | #6

    Re: Sims 2 Official Website (BBS) FAQ About SecuROM

    Quote Originally Posted by Writin_Reg
    Courtney - I think EA is covering their "Azzes" as Maxoid Violet is the head tech for the Sims Division and back when we first got anywhere with getting any Maxoids to notice us having problems - we were told Maxoid Violet would "help" us with whatever problems we had. To apparently show she was the one in the know, she posted a long, drawn out Securom info blog and what we could to help them help us. I checked her blogs and the original is still there - as well as she said she would keep us informed - which meant about as much as promising a dehyrated person a bucket of water and then don't bring the water - just sat a bucket full of holes holding the water.
    very nice! Do you have a link to her blog handy? that'd be good to have. Thanks.

  7. Top | #7
    Senior Member Greenie's Avatar
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    Re: Sims 2 Official Website (BBS) FAQ About SecuROM

    Matt

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